Nepal Telecom ( NT ) has decided to increase the validity period of the
balance held by pre-paid mobile users in response to criticism from
customers and the Nepal Telecommunications Authority ( NT A).

The
telecom giant said the validity period for recharging a mobile phone by
Rs 100 would be raised to two months from the current 21 days. The move
will especially benefit low spending customers. They have been forced
to extend the validity period by topping off their phones to keep them
active even though they have an unused balance.
A meeting of NT board held last week decided to increase the validity
period of the balance. The NT A has long been badgering the state-owned
company to increase the validity period. The short lifespan of a
recharge has been inconvenient for cell phone owners who maintain a
small balance and use their sets mostly to receive calls.
“We will be lengthening the validity period keeping in mind its
importance for customers who spend little on telecom service,” said a NT
board member. He added that the validity periods were being doubled for
all recharge plans.
Presently, NT provides a validity period of two months, six months and
one year for recharging the phone by Rs 200, Rs 500 and Rs 1,000
respectively. Under the proposed scheme, the validity period will be
raised to five months, one year and two years respectively.
Meanwhile, NT A officials said that they had been asking NT to increase
the validity period acting on constant complaints from customers. “It is
good that NT is extending the balance expiry date. We have been urging
the company to do this for the last one and half years,” said Arjun
Ghimire, deputy director of the NT A’s Consumer and Economic Analysis
Section. He added that Ncell had been providing a validity period of six
months for recharging the balance by Rs 100.
NT is in final stages of increasing the validity period which is
expected to retain existing customers and attract new users. “We will
make the new validity provision public soon,” said Babu Kaji Shakya,
deputy managing director of NT ’s Business and Change Management. Over
95 percent of NT ’s GSM mobile users use the pre-paid service. Its
subscriber base amounted to 7.12 million as of mid-March 2013.